CBSD In-House Computer Repair Specialists Earn Lenovo’s Elite Servicer Award

Central Bucks School District is proud to announce that the district’s Building Computer Specialist Team, enter­ing its third full school year as a par­tic­i­pant in the Lenovo Certified Warranty Self-Maintainer Program, has earned the program’s Elite Servicer Award for its speed and skill in repair­ing stu­dent, fac­ul­ty and staff laptops. 

This spe­cial­ized pro­gram allows CBSD’s cer­ti­fied tech­ni­cal staff to per­form in-house hard­ware repairs on Lenovo sys­tems, ensur­ing that stu­dent, fac­ul­ty and staff lap­tops are main­tained effi­cient­ly and effec­tive­ly dur­ing their war­ran­ty period. 

The team was rec­og­nized for its achieve­ment by Superintendent Dr. Steven Yanni and the School Board at the Board’s September 10 busi­ness meeting. 

Through Lenovo’s pro­gram, the BCS Team has reduced aver­age repair times from two weeks to two days. This rapid turn­around sup­ports the pro­duc­tiv­i­ty and suc­cess of stu­dents, fac­ul­ty and staff, and is made pos­si­ble through a part­ner­ship with FedEx, which ensures overnight deliv­ery of nec­es­sary parts. The acco­lade also attests to the strong rela­tion­ship that has been cul­ti­vat­ed between CBSD and Lenovo. 

“The lead­er­ship the BCS Team has dis­played from the begin­ning of the district’s entry into Lenovo’s self-maintainer pro­gram helped to estab­lish a great lev­el of ser­vice,” said Brenda Parker, CBSD’s ded­i­cat­ed ser­vice con­sul­tant from Lenovo who assists with parts chal­lenges, gath­ers feed­back, and mon­i­tors per­for­mance sta­tis­tics. “Subsequent meet­ings have con­firmed that the team takes pride in hav­ing a well-run shop and the met­rics speak for them­selves. I appre­ci­ate CB’s team of technicians!” 

Harry Krotz, the district’s super­vi­sor of build­ing tech­nol­o­gy ser­vices (pic­tured with Dr. Yanni), has been instru­men­tal in advo­cat­ing for a more self-sufficient repair process for the CBSD team of build­ing tech­ni­cians. The faith in his team’s abil­i­ties led to his inter­est in obtain­ing this elite certification. 

“Since the begin­ning of our 1‑to‑1 stu­dent lap­top roll­out in 2018, Harry made it a goal to ensure repair time of stu­dent devices was the least restric­tive to the teach­ing and learn­ing process,” said Lindsay Smith, assis­tant direc­tor of tech­nol­o­gy and inno­va­tion. “As our 1‑to‑1 pro­gram grew to all 17,000 stu­dents, Harry and our BCS team made it clear that they want­ed to take repairs into their own hands. We are proud of their efforts and appre­ci­ate their ongo­ing inno­va­tion around improv­ing the sup­port we pro­vide stu­dents and staff every day. Their col­lab­o­ra­tion as a team saves our dis­trict ample time and money.” 

CBSD applied for the Lenovo Certified Warranty Self-Maintainer Program in the win­ter of 2021 and com­plet­ed the enroll­ment process by the end of that year. The 2022–2023 school year was the team’s first full year in the program. 

“As we enter our third year in the pro­gram,” Krotz said, “our BCS Team remains com­mit­ted to excel­lence in main­tain­ing CB’s tech­nol­o­gy resources to ensure stu­dents, fac­ul­ty and staff can be suc­cess­ful and pro­duc­tive in their work and study.”